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Guest Post: Ethics in AI Technology Integrations

#artificialintelligence

Welcome back to our "Customer Service Heroes" series, where we invite inspiring customer service leaders to share their advice for running successful teams. Carolina Pinart is the AI Program Lead at Nestlé, the world's largest food and beverage company. Nestlé operates more than 2,000 brands across the globe spanning bottled water, petcare, chocolate and confectionary products, baby food, cereals, and more. In her role, Pinart is responsible for integrating emerging technologies into Nestlé's products and business operations. Many people look at Nestlé and strictly see a consumer packaged goods company.